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# Intro to Sam
- URL: https://samjenkins.email/blog/intro-to-sam/
- Published: 2026-10-04T00:20:08.000Z
- Updated: 2026-10-04T01:02:18.000Z
- Author: Sam Jenkins

A quick introduction: I'm Sam, responsible for the email delivery platform at Ghost.

Platforms that send for thousands of customers hit every failure mode eventually: shared domains outgrowing their reputation, the 2024 bulk-sender rules, and the long tail of broken DNS. Being an engineer, I had the agency to fix those as they came up, for thousands of newsletter publishers and journalists at once. I also gained the arcane knowledge of a postmaster by reading the contents of [*the scrolls*](https://www.rfc-editor.org/info/rfc7489/?ref=samjenkins.email) (🧙‍♂️).

More seriously, I've also worked the front line: escalated tickets where someone's email has stopped landing and nobody knows why. Working out what went wrong in a stranger's setup, from the outside, is a skill of its own, and it's the one I'm putting to use here.

If your email is bouncing or landing in spam, book a call or send me an email at hello@samjenkins.email.

[Book a call ](https://cal.com/samjenkinsemail/free-review?ref=samjenkins.email)